This Privacy Policy explains in comprehensive detail how LimeFiber Solutions ("LimeFiber," "we," "us," or "our") collects, uses, stores, and safeguards personal data within the scope of our operations, which include the provision of internet connectivity, customer relationship management, and communication systems integrated with the WhatsApp Business API. By accessing or using our digital platforms, mobile interfaces, or any service channels linked to our network infrastructure, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy. LimeFiber operates under the guiding principle that privacy is not merely a compliance requirement but a cornerstone of human dignity and trust. We, therefore, regard data protection as an ethical and constitutional obligation.
This Privacy Policy applies to all individuals and entities who engage with LimeFiber's systems in any capacity, whether as customers, prospective clients, partners, vendors, or digital visitors. It governs every instance where we collect or process personal data whether through our website, customer management systems, mobile applications, WhatsApp integration, or other digital platforms managed by LimeFiber. The Policy extends to data collected during installation visits, service renewals, support interactions, or any communication facilitated through automated or human-operated channels.
LimeFiber processes personal data strictly in accordance with the principles and provisions set out in the Kenya Data Protection Act, 2019, and in harmony with international data protection instruments such as the EU General Data Protection Regulation (GDPR). Each act of data collection and processing is anchored in one or more lawful bases including the necessity of processing for the performance of a contract to which you are a party, compliance with a legal obligation imposed on LimeFiber by statutory or regulatory authorities, protection of your vital interests, and pursuit of our legitimate business interests, such as maintaining service reliability and customer satisfaction.
The information we collect is guided by necessity, purpose, and proportionality. LimeFiber collects personal and transactional information required to establish, maintain, and manage your account. This includes, but is not limited to, your full name, phone number, email address, physical location, payment and billing details, and your selected internet service package. When you interact with our WhatsApp API or web application, we may collect message metadata, timestamps, device identifiers, IP addresses, and diagnostic logs to facilitate technical support, monitor system performance, and improve service delivery.
The purpose for which LimeFiber collects and processes personal data is clear, specific, and legitimate. The primary objective is to provide reliable internet connectivity, manage customer relationships, and ensure the seamless delivery of digital communication through our integrated platforms. Personal data enables us to authenticate user accounts, process payments, handle renewals, and issue invoices efficiently. It also allows our customer service teams to engage meaningfully with you through WhatsApp and other communication channels to resolve technical issues, provide service updates, and enhance your overall experience.
LimeFiber Solutions acknowledges that privacy is not only a statutory requirement but also a constitutional entitlement guaranteed under Article 31 of the Constitution of Kenya, which protects individuals against unwarranted interference with their private affairs, home, and communications. Accordingly, LimeFiber implements a robust privacy management framework that fully aligns with the Data Protection Act, 2019, and the Data Protection (General) Regulations, 2021. We process personal data in accordance with the principles of lawful, fair, and transparent handling. We ensure that data is collected for explicit, legitimate purposes, is adequate and relevant, and is not retained longer than necessary.
LimeFiber does not trade, lease, or sell personal data to third parties. However, in the course of service delivery, we may share certain limited data with authorized service providers who perform specific operational tasks on our behalf, such as billing, payment processing, infrastructure maintenance, or technical support. These third parties are selected based on their demonstrated commitment to data security and are bound by written data processing agreements that impose confidentiality and compliance obligations consistent with the Kenyan Data Protection Act and international privacy frameworks.
LimeFiber retains personal data only for as long as is necessary to fulfill the purpose for which it was collected, comply with legal and regulatory obligations, or resolve disputes. Retention periods vary depending on the category of data and the applicable legal framework. For example, billing and transaction records are maintained for periods prescribed under Kenyan tax and financial laws, while communication logs are retained only for the duration required to resolve technical or customer service matters.
In certain circumstances, LimeFiber may transfer or process personal data outside the borders of Kenya, for example, where our cloud service providers host servers in foreign jurisdictions. Such transfers are conducted strictly in accordance with Part VI of the Data Protection Act, 2019, and the Data Protection (Transfer of Personal Data) Regulations, 2022. Before any cross-border transfer, LimeFiber conducts due diligence to ensure that the receiving country maintains data protection standards equivalent to or higher than those applicable in Kenya.
LimeFiber recognizes and upholds the rights of data subjects as articulated under Part V of the Data Protection Act, 2019 and the GDPR. You have the right to be informed of how your data is processed, to access your personal information, to request correction or deletion of inaccurate data, and to restrict or object to processing under specific circumstances. You may also exercise your right to data portability by requesting that your information be transferred to another service provider in a structured, commonly used, and machine-readable format.
LimeFiber does not intentionally collect, store, or process personal information relating to minors under the age of eighteen (18) years. Our services are designed and marketed for adults who can lawfully enter into binding agreements under Kenyan law. Should it come to our attention that data belonging to a minor has been collected inadvertently, we will immediately delete such data from our systems and take steps to prevent recurrence.
The security of your personal data is paramount to LimeFiber's operational philosophy. We have established a layered cybersecurity framework incorporating both preventive and responsive mechanisms. Data is encrypted both at rest and in transit, access to systems is role-based and logged, and network perimeters are protected using industry-grade firewalls and intrusion detection systems. Regular vulnerability assessments and penetration tests are conducted to identify and remediate potential risks.
LimeFiber reserves the right to revise or update this Privacy Policy periodically to reflect changes in law, technology, or operational practice. Updated versions will be published on our official website, and where significant changes are made, we will notify users through direct communication or prominent notice on our platforms.
This Privacy Policy and any disputes arising therefrom shall be governed by and construed in accordance with the laws of the Republic of Kenya. In the event of a dispute, the parties shall first endeavor to resolve the matter amicably through negotiation or mediation. Should such efforts fail, the dispute shall be submitted to the exclusive jurisdiction of the Kenyan courts.
All inquiries, complaints, or requests regarding this Privacy Policy or the handling of your personal information should be directed to:
LimeFiber Solutions
Suite G30A, Kasarani Arcade, Kasarani – Mwiki Road
P.O. Box 42665 – 00100, Nairobi, Kenya
Email: sales@limefiber.ke